FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING
Do you ship internationally?
Currently we only ship within Canada.
Why is shipping $250?
The box is oversized (30"x65"x23) and weighs 95 lbs.
It requires two courier drivers to drop it off to your door.
How long does shipping take?
Orders of in-stock items are shipped within 24-48 hours of the order being placed. Generally shipping takes between 3-7 business days.
Note on shipping to remote/Northern areas:
Please contact us prior to placing your order so we may confirm shipping. Additional shipping charges may apply.
PAYMENT & WARRANTY
What forms of payments do you accept?
Pay with confidence using PayPal, Visa or MasterCard
What are your warranty terms & conditions?
Henes products are warrantied through the manufacturer. Please contact us for specific details.
RETURNS
What is your return policy?
All sales are final. In the case of damaged/defective items, we will work with you and the manufacturer to resolve any issue you may encounter.
Still got questions? Contact us>
Manuals
F830 T870
OUT OF STOCK?
What if the colour I want is out of stock?
We awaiting the arrival of our shipment. If you would like to reserve your T870 or F830 please contact us.
F830 vs F850
Manuals
F830 T870